Well I just found out what happens when Tech Support shuts you down with, "I don't know."
First you reply, "um, you don't know?" and wait for them to actually solve it.
They then reply, "Nope, I don't know."
Second, you reply, "You don't know? That's really your answer?"
They then reply, "yep."
Third: You deal with it and solve it your own way.
And I am happy to report, I solved it. ON MY OWN! and my 10 year old daughter appreciated that, "Way to go Mom you solved your own problem!" Ah, bless the little children.
Not so sure Tech Support AKA my fabulous better half is as appreciative of my techniques. But he got out of solving my problem and taught me a valuable lesson about taking care of myself. Next time, I'll just assume I need to do that prior to asking, also a valuable lesson.